FOLLOW ASSESSMENT WITH PLAN FOR CHANGE…

1.   Identify opportunities for improvement, listing them all in a consensus conference.

2.   Set up action plans for just 2-3 opportunities (take small steps toward improvement). Action plans should be SMART:

Specific

Measurable

Achievable

Relevant to improved practice management and patient care

Time-oriented (maximum three months to see change)

3.   Start a CQI cycle(Continuous Quality Improvement), using PDSA (Plan-Do-Study-Act), the scientific method for action-oriented learning:

Plan: the change to be tested or implemented

Do: carry out the test or change

Study: using before and after data, reflect on what was learned

Act: plan the next change cycle or full implementation

A PDSA Example

  For more information on CQI, visit the Institute for Healthcare Improvement

   For examples of how practices large and small implemented teamwork, visit the California Health Foundation.